The Boneyard
Support
Get help with your Boneyard account, connected services, Grow Shop purchases, and in-game progression.
Need Assistance?
Boneyard Support Center
Start with the common fixes below. If your issue requires staff assistance, use the Boneyard Discord support system.
Before Contacting Staff
Make sure you are signed into the correct Steam account.
Confirm your Discord account is linked in Settings.
Verify your dinosaur is currently spawned in-game when using live features.
Refresh the page once after reconnecting to the game server.
Support Categories
Find the section that best matches your issue.
Account
Steam & Login
Help with Steam authentication, account identity, and login issues.
Integration
Discord
Troubleshoot Discord linking, unlinking, or account conflicts.
Gameplay
Grow Shop
Help with active dinosaur detection, grow purchases, and mutations.
Progression
BC & Fossils
Questions about Boneyard Credits, Fossils, balances, and rewards.
Common Issues
Quick answers to the problems we expect players to encounter most.
Why does the site say I have no active dinosaur?+
Your dinosaur must be spawned and connected to The Boneyard game server before live specimen data can be detected. If you just joined, give the site a moment and refresh once.
Why can’t I purchase a grow?+
Grow purchases require an active dinosaur that matches the species detected by the game server. If no live specimen is detected, the purchase action will remain unavailable.
Why is my BC or Fossil balance different from another environment?+
Local development and the live Boneyard website use separate databases. Currency earned or granted locally does not automatically exist on the production website.
Why won’t Discord link to my account?+
Make sure you are already signed into The Boneyard with Steam and that the Discord account is not already connected to another Boneyard account.
What should I include when reporting a problem?+
Include your Steam display name, the page where the issue occurred, what you were trying to do, and any error message shown on screen. Screenshots are helpful when available.
Live game features depend on server connectivity
Features such as active dinosaur detection, live growth data, and Grow Shop validation rely on communication with The Boneyard Evrima server. Temporary server or RCON interruptions can affect those features without affecting your Boneyard account itself.